Hello! How can we help you?
Where do you ship from?
We’re all about bringing you the safest, most durable, and downright fun products from around the globe. That means your order is crafted and shipped from a variety of spots across the world.
How long does the shipping take?
When it comes to shipping internationally, we tap into our network of different courier and postal services based on the destination country. Our standard shipping details are right there in the product descriptions, so keep an eye out for those.
How can I track my order?
You will receive automatic tracking updates through the email address you registered with.
How do I return an item?
If you no longer need the product you purchased, you can return it within 30 days of the delivery date, provided that the product has not been used. Please contact us, and we will guide you through the return process.
What payment methods do you accept?
We currently accept only PayPal.
Where can I ask questions?
Feel free to contact us at gleefulgarden.daily@gmail.com. We read every word of feedback, and a member of our customer experience team will get back to you as soon as possible.
Where do you ship from?
We’re all about bringing you the safest, most durable, and downright fun products from around the globe. That means your order is crafted and shipped from a variety of spots across the world.
Do you offer international shipping？
Right now, we’re shipping to a select group of countries, but we’re always looking to grow our global reach. Stay tuned – we’ll be adding more countries to our shipping list soon!
– United States : 5-15 days;
– Canada : 7-15 days;
– United Kingdom : 5-12 days;
– Australia: 8-15 days;
– Japan : 3-9 days;
– Singapore : 7-14 days.
Do you provide express delivery services？
We currently do not have that option, but it is something we hope to add in the near future.
When will you ship my items?
To ensure that your order is accurately verified and packed for smooth dispatch, please allow 3-5 days to prepare your items.
How can I track my order?
You will receive automatic tracking updates through the email address you registered with.
What could delay my online order?
Your order is typically delivered on time, but occasional delays may occur. Factors beyond our control can affect delivery times, such as unforeseen circumstances caused by our delivery partners, weather disruptions, and/or system failures.
Why did my order take a long time?
We will deliver your product within 3-15 days based on the destination country/region of shipment. Please note that your processing time and shipping speed are two completely different things. Processing time refers to the time our staff needs to handle orders for the day, including quality checks, putting orders into packages, and sending your box to the courier. Shipping speed is how fast the courier delivers the package to your country/region, and then your local post office receives it and delivers it to your doorstep.
Why did I only receive half of my order?
Depending on inventory availability, we may ship items separately to ensure quick delivery to you. Once our warehouse staff confirm the availability of other items, we will ship them immediately.
Do I have to pay customs fees?
Your order may incur fees or charges related to customs laws of the delivery country/region. We recommend visiting the customs agency website of your country/region to review and understand any country/region-specific customs fees, which will outline guidelines associated with such charges. You can visit our Terms of Service page for more information on customs.
What payment methods do you accept
We currently accept only PayPal.
What currencies can I use to pay?
We accept all currencies, depending on your account currency.
Is my personal information secure?
Our website uses the Secure Socket Layer (SSL) protocol to encrypt all personal information sent during the checkout process. For more information on how we protect and use your information, please see our Privacy Policy.
Do you store my information in your database?
No, we do not store any personal information in our database.
Do I have to pay any sales tax?
Taxes are collected by the customs office of the destination country/region according to its rules and policies.
How do I place an order?
Placing an order with us is easy! Just browse our products, click the green “Add to Cart” button to add your favorite items and proceed to checkout.
How do I check out?
After adding items to your cart, the checkout button will automatically appear on the right side of the item. If you have finished shopping and are ready to pay, just click the green checkout button. If you want to add more items to your cart, simply click the back button or click on the menu at the top bar to return to our collection page.
How do I use my promo code?
After clicking the “Checkout” button, it will redirect you to the “Customer Information” page. You should be able to see the items in your cart and the discount code box on the right side of the page. Please enter the promotional code in the provided box and then click the “Apply” button.
How do I pay with a gift card?
When you click the Checkout button, you will be redirected to your order summary. On the right side of the page, you should see the Gift Card or Discount Code box. Please enter the gift card code in this box and then click “Apply.”
Why did the currency change at checkout?
Our prices are in US dollars. The site will read your IP location and display the local currency, but the checkout will still be in US dollars.
Do you restock out-of-stock items?
Unfortunately, most of our items do not restock. However, please contact our customer service team to inquire about the item you are looking for. We may be able to restock it.
How can I change my shipping details?
Once you notice an error, please contact our customer service team immediately so that we can update your details.
Can I cancel my order?
Yes, of course! We have a 6-hour cancellation period. Just contact our customer service team, and they will be happy to assist you.
What if I need to return something? Can I return all items?
Returns are accepted as long as they meet all of our return terms and conditions and the return request is submitted within 30 days of receiving the delivery.
How do I go about returning something?
Our team does not cover the direct costs of returns. Please note that returns may sometimes take up to 15 days to reach us. If the returned item does not have a return form, the refund may take longer. Once we receive your return, a refund will be issued accordingly. Also, please note that only items in good condition and in their original branded packaging (with other appropriate external shipping packaging allowed) will be refunded. The refund delay depends on your bank and may vary. The returned order remains the buyer’s responsibility until it reaches our return address. We are not responsible for any loss or damage to the package during its delivery to our return center, nor can we provide any tracking assistance before the package is returned.
What are your return terms and conditions?
Our team does not cover the direct costs of returns. Please note that returns may sometimes take up to 15 days to reach us. If the returned item does not have a return form, the refund may take longer. Once we receive your return, a refund will be issued accordingly. Also, please note that only items in good condition and in their original branded packaging (with other appropriate external shipping packaging allowed) will be refunded. The refund delay depends on your bank and may vary. The returned order remains the buyer’s responsibility until it reaches our return address. We are not responsible for any loss or damage to the package during its delivery to our return center, nor can we provide any tracking assistance before the package is returned.
I want to cancel my order, what should I do?
Yes. Cancellations must be made within 6 hours of placing the order. Please send us an email within 6 hours to let us know the reason you wish to cancel the order. We do not accept cancellations outside the 6-hour window and/or due to standard shipping reasons. Please note that our standard shipping has been posted in the description of each product, so all customers should be aware of this before completing the order. All refunds will be processed within 24-48 hours before the funds are reflected in the customer’s bank account. Please do not return your purchase to the manufacturer. Within 48 hours of receiving the order, send us an email explaining your concerns, along with pictures showing the size label and its original packaging, for a replacement or refund. Note: Our team will check/verify the photos before issuing a replacement or refund. We reserve the right to refuse any replacements and refunds if the above standards are not met.
I haven't received my refund yet. How long does the refund process take?
If you have not yet received a refund, please check your bank account again and contact your credit card company, as it may take some time for your refund to be officially posted. If you have done all of this and still have not received your refund, please contact us by submitting a ticket on our website. On average, it usually takes up to 10 business days for the funds to reach your bank account.